JIRA Service Desk by Atlassian is a cost-effective Service Desk that includes a knowledge base, self-service, automation, SLAs and CSAT reporting – at a much lower price than Service Now.
If you’re looking to replace Service Now with JIRA, Accxia can help you make the move. Get in touch to start the conversation.
So why switch to JIRA Service Desk?
Well, there are lots of reasons. In particular:
It’s much cheaper
1/5 of the price, in fact. JIRA Service Desk costs from $20 per agent, per month. If you’re coming from Service Now, that means you’ll see almost instant returns on investment.
The big difference in price means larger IT teams in particular will see significant savings.
It’s quicker and easier to set up
Typical setup time for JIRA Service Desk is around 1.2 months. That surprises a lot of our clients moving from Service Now, which takes around 4.5 months to go live.
With just one service desk application for any use case, you won’t need to configure and pay for different modules across your business. JIRA Service Desk has customizable templates for various purposes, including customer service, IT and business functions (e.g. finance, HR).
That means all areas of your business can have their Service Desk functionality tailored to their part of the business.
Cloud based or on-site
The choice is yours. Run JIRA Service Desk remotely in the cloud, or run it on your own servers. There are pros and cons of each – get in touch and we’ll help you decide which is better for your business.
It’s highly rated
JIRA Service Desk is rated #1 on Capterra’s Top 20 Most Popular ITSM Software and their Top 20 Most Affordable ITSM Software. What better combination could there be?
It’s also the Top Rated IT Service Management Software on Trust Radius, and G2 Crowd Service Desk Leader 2017.
https://wpdev.accxia.com/wp-content/uploads/2017/10/admin-ajax.jpeg213400Robert Huftonhttps://accxia.com/wp-content/uploads/2017/03/accxia_logo-1.jpgRobert Hufton2017-10-24 11:44:392017-11-06 08:29:05Replacing Service Now with JIRA Service Desk
Accxia consultancy services cover your full Atlassian project lifecycle. Our deployment, customisation, hosting and training services will help you achieve your digital goals using Atlassian tools. You'll find us in Munich, Düsseldorf, London and New York.
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